Refund policy

• Annual plan, first charge: refunded in full if you ask within 14 days of paying. No reason needed.
• A charge you did not mean to make, a double charge, or a plan that did not work at all: refunded, on any plan, whenever it happened. Email us.

• Weekly charges. A week is used by the time a refund could be asked for. Cancel before the next renewal instead; you keep Sentia Plus until that week ends.
• Annual renewals after the first charge, and any annual charge older than 14 days. Cancel any time to stop the next one; you keep Plus until the year you paid for ends. There is no partial refund for unused months.
• Repeat purchases and refunds of the same plan. We decline refunds we judge to be in bad faith.

Write to hi@trysentia.com using the email you signed up to Sentia with, and give the date of the charge. We issue the refund within two working days. Your bank usually shows it in five to ten working days.

Bought in the Android app? Google Play took that payment, so the refund goes back through Google Play. The same policy applies: write to us and we refund it there. Google also lets you ask it directly, under its own rules, from your Google Play order history.

Open your account page and choose Manage billing. It opens your billing portal, where you can cancel, change plan or update your card. Cancelling stops the next charge and keeps Plus until the period you paid for ends. Your shelf, your wears and your guides stay exactly as they were; only the paid features close again after that.

Bought in the Android app? Google Play manages that subscription. Cancel it in the Play Store under Payments & subscriptions, then Subscriptions, or from your account page here (Manage in Google Play). The same rule applies: Plus stays until the period you paid for ends.

Sentia Plus is a digital service. When you subscribe, checkout asks you to agree that it starts immediately, and that by starting it you give up the 14-day right of withdrawal that EU and UK consumer law gives for distance contracts. The money-back window above is what we offer in its place on the annual plan, and it does not depend on that agreement. A subscription bought in the Android app goes through Google Play's own checkout, under Google Play's terms.

Nothing on this page reduces a right you have under the consumer law where you live, including your rights when a digital service does not work as described. Where the law gives you more than this policy does, the law wins.

If something is wrong, write to us first. A refund from us takes two working days and costs you nothing. A chargeback filed before we have heard from you costs a fee on both sides, and we may close the account it was raised on.

Operated by Sentia · hi@trysentia.com
1800 N Field St, Dallas, TX 75202, United States